All-Digital Television
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Arvig began a multi-year project in June 2009, which will lead Arvig Digital TV into a high-quality, all-digital format at no additional cost to customers*. This will give the company the ability to offer more channels and advanced services in the future.
As a result, the current analog television signal provided to Digital TV customers, who subscribe to Two, Three and Four Star digital TV plans, will be converted to a high-quality, all-digital signal at no additional charge*. Arvig customers on an Entertainment or One Star Plan will not be affected by this project.
A Digital to Analog Converter (DTA) will be installed on all televisions that receive Two Star service. Customers with newer, digital televisions may not require the installation of a DTA to continue receiving Two Star service. If a DTA is not required, customers may need to reprogram their televisions. An Arvig technician will determine whether or not a DTA is needed to receive Arvig service in their home.
Three and Four Star customers will have DTAs installed on TVs not currently connected to an Arvig digital set-top box, but still receiving Arvig Digital TV service. While at the home, Arvig technicians will also check signal levels to ensure that all customers are receiving high-quality, all-digital Arvig service.
Again, there is no additional monthly charge for the DTA box. Arvig will contact customers to schedule their DTA installation.
It is important to note that this project is not related to the government's DTV transition, which concludes on June 12, 2009.
Arvig would like to thank its customers in advance for their cooperation in completing this project and looks forward to providing them with additional services in the future.
All-Digital Television Q&A
What is the All-Digital Television Connection? This is an all-digital signal which will allow Arvig the ability to offer more channels and advanced service in the future.
What does this mean to me? If you receive Two Star service on a television that does not currently have an Arvig set-top box, Arvig will install a Digital to Analog Converter (DTA) onto that television. An Arvig technician will determine if Arvig Digital customers (Two, Three and Four Star) will need to have a DTA installed on televisions that don't currently have an ACS set-top box connected to them. Arvig Digital One Star and Entertainment Plan customers will not be affected by this project.
What if I have a digital television? If you have a newer, digital television we may not have to install a DTA, an Arvig Technician will determine whether or not a DTA is needed. However, the channel numbers will be different on your digital televison and you will need to re-program your TV to see all of the channels. You may decide to have a DTA installed since you are already familiar with our current channel numbers.
How big is the DTA? It's approximately 4"x6."
Will there be a monthly charge for the DTA? No, there is not an additional monthly charge for the DTA.*
Will there be an installation charge for the DTA? No, standard installation of the DTA is free*.
When will I be contacted for installation of my free* DTA? Arvig will start contacting customers in July 2009.
Will I receive any additional services with my DTA? Yes, you will have access to DMX Music, this is 30 channels of commercial-free music 24 hours a day, 7 days a week.
How can I get high-definition (HD) or Digital Video Recorder (DVR) service? HD and DVR services require a specific set-top box to be installed in your home. Please call 866-937-4227 or sign-up online via arvig.com (click here).
If you have a question that we haven't answered, please e-mail answers@arvig.com, stop by your local Arvig store or call 866-937-4227.